Why are emails going into spam folder/inbox?
It is important to note that emails are not marked as spam by Super Forms. Instead they are marked as spam by internet spam protection measures. Because spam protection rules are constantly getting stricter, a form that previously worked can sometimes stop working out of the blue, even when nothing was changed on your website.
One way to solve the problem is to let your site send emails over SMTP rather than the built-in WordPress mail service. E-mails send over SMTP "look" more legitimate and will help your emails pass spam filters.
Other things you should check on your form settings:
The
From
address must match the domain of your website e.g. noreply@mydomain.com
Your
To
address should never match yourFrom
address because it can trigger spam deletionIf you specified a
Reply-To
address, it should never match yourTo
addressEven though you can add multiple recipients in your
To
setting, it is recommended to useCC
andBCC
for multiple recipientsMinimize the links you include. E-mail messages with a ton of links might trigger spam filters
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