Super Forms
  • Drag & Drop Form Builder for WordPress
  • Quick start
    • Installation
    • Registration
    • Starting your 15 day trial
    • Purchasing a license
    • Activating a license
    • First time setup
    • Secure file uploads
    • Creating a form
    • Adding form elements
    • Editing elements
    • Publishing your form
    • FAQ
  • Account
    • Dashboard
      • Your Invoices
      • Billing details
      • Your Licenses
      • E-mail Notification
      • Password reset
      • Cancel subscription
  • Common problems
    • Common problems
      • Email delivery problems
        • Why is my form not sending emails?
        • Why are emails going into spam folder/inbox?
      • File upload problems
      • Session expired
      • reCaptcha Troubleshooting – Fix “Not Loading” & Verification Errors
  • Elements
    • Layout elements
      • Column/Grid
      • Multi-part / step
    • Form elements
      • Calculator
      • Signature
      • File upload
      • Datepicker
      • Variable field
      • Dropdown
      • Text field
      • Autosuggest
      • Keywords
      • Radio button
      • Keyword Field
      • Button
      • Audio Recording (microphone)
    • HTML elements
      • Heading
      • HTML (raw)
      • Image
      • TinyMCE
      • Divider
      • Spacer
      • PDF page break
      • Google map element WordPress form
  • Features
    • Basic
      • Confirmations emails
      • Save Form Progression (continue later)
      • Build In Translation System
      • Populate form
      • Popups
      • Import & Export
      • Hide form after submitting
      • Hide or lock out user from your forms
      • Validation
    • Advanced
      • WordPress form with Google sheets dropdown
      • Custom registration form for WordPress
      • Custom login form for WordPress
      • Custom lost password form for WordPress
      • Update current logged in user
      • Secrets
      • Prevent duplicate entries
      • Lock & hide form
      • Password protect
      • Conditional Logic
      • Tags system
      • Address lookup/auto complete
      • Analytics Tracking
      • Conversion Tracking
      • Distance & Duration Calculation
      • If statements
      • Foreach loops
      • E-mail Reminders
      • Variable Fields
      • Form templates - Include elements into other forms - WordPress
      • Transferring data from one form to another
    • Integrations
      • PDF Generator
      • Listings
      • WooCommerce Checkout
        • Fixed price checkout
        • Dynamic price checkout
        • Variable product checkout (variations)
        • Replacing the "Add to cart" on a product page with a form
        • Hiding product from shop and order via custom form
      • PayPal
      • MailChimp
      • Mailster
      • Zapier
      • Stripe (BETA)
      • WooCommerce Instant Order (in progress)
  • Tutorials
    • WordPress Form to Google Sheet Integration
    • GDPR Consent / Terms agreement
    • How to update the plugin
    • Sending emails to specific department for WordPress contact forms
  • Example Forms for WordPress
    • Booking 24 hours ahead of time
  • Developers
    • Code Examples
      • Lookup City by Zipcode for your WordPress form
      • Audio Recording Field
      • Custom API Phone Number Validation for Your WordPress Form
      • Updating WordPress user meta data after login
      • Automatically redirecting to next step after displaying text or a progress bar
      • Dropdown with groups (categories)
      • Prevent form submission based on entered field values
      • Track form submissions with GTM (Google Tag Manager)
      • Tracking Multi-part steps with Google Analytics
      • Tracking Multi-part steps with GTM data layer (dataLayer.push)
      • Track form submissions with third party
      • Compare input field value with database value
      • Insert form data into a custom database table
      • Delete database row after contact entry is deleted in WordPress
      • Limited date availability (slots) for your WordPress booking form
      • Send submitted form data to another site
      • Exclude empty fields from emails
      • Execute custom JS when a column becomes conditionally visible
      • Toolset Plugin: Update comma separated string to Array for meta data saved via Front-end Posting
      • Toolset Plugin: Update file ID to file URL for meta data saved via Front-end Posting
      • Delete uploaded files after email has been send
      • Increase Cookie lifetime for client data such as [Form Progression]
      • Altering cookie secure and httponly parameters
      • Define fake cronjob to clear old client data if cronjob is disabled on your server
      • Define page language attribute based on page ID or URL
      • Define custom headers when doing a POST request
      • Change checkbox/radio layout to vertical on mobile devices
      • Show remaining available form submission allowed
      • Global fields / elements
      • Trim values of fields
      • Re-sending E-mails after editing entries via Listings for WordPress
      • Combine multiple field values into one column on Contact Entries page
      • Altering the attachments for E-mails via PHP code for WordPress
      • Generate dynamic columns with dates based on user selected date from Datepicker element
      • Hide `eye` icon from Listings row based on user role
    • Data storage
    • BETA version
  • Changelog
  • Support
Powered by GitBook
On this page
  1. Common problems
  2. Common problems
  3. Email delivery problems

Why are emails going into spam folder/inbox?

PreviousWhy is my form not sending emails?NextFile upload problems

Last updated 11 months ago

It is important to note that emails are not marked as spam by Super Forms. Instead they are marked as spam by internet spam protection measures. Because spam protection rules are constantly getting stricter, a form that previously worked can sometimes stop working out of the blue, even when nothing was changed on your website.

One way to solve the problem is to let your site send emails over SMTP rather than the built-in WordPress mail service. E-mails send over SMTP "look" more legitimate and will help your emails pass spam filters.

Other things you should check on your form settings:

  • The From address must match the domain of your website e.g. noreply@mydomain.com

  • Your To address should never match your From address because it can trigger spam deletion

  • If you specified a Reply-To address, it should never match your To address

  • Even though you can add multiple recipients in your To setting, it is recommended to use CC and BCC for multiple recipients

  • Minimize the links you include. E-mail messages with a ton of links might trigger spam filters

Set the correct From header for your WordPress emails to match your current domain name
Set the correct From header for your WordPress emails to match your current domain name